Our policy
You may return or exchange most items within 7 days of delivery, provided they are unworn, unwashed and in original condition with all tags attached. Returns are free for items that arrive faulty or incorrect; for change-of-mind returns a standard courier charge applies.
How to return
Pack
Return the item unworn, unwashed, with all tags and original packaging intact.
Pickup / drop-off
We arrange a courier pickup, or you may drop it at any flagship store.
Refund / exchange
Once inspected, we issue your refund or ship the exchanged item.
Refunds
Approved refunds are issued to your original payment method (bKash, Nagad, card) or as store credit, within 7–10 business days of us receiving and inspecting the return. Cash-on-delivery orders are refunded via bKash or Nagad.
What cannot be returned
- Items marked final sale or clearance.
- Made-to-order, custom-tailored or altered garments.
- Jewellery, intimates, cosmetics and gift cards, for hygiene and security reasons.
- Items returned without tags, worn, washed or damaged after delivery.
Need help with a return? Email [email protected] or call +880 1515-246675.